The Radiology Workspace Solution (RWS) is software that empowers radiologists to achieve their goals of high-quality patient care while also delivering advanced efficiency tools.
Radiology workflows are diverse and complex. Currently, a combination of software products presents information in a fragmented way. Using an iterative design approach, RWS reduced the number of steps required for radiologists to view and interpret studies. The customizable user interface reduces cognitive load by only showing relevant data at each stage in the workflow. Intuitive data visualizations ensure information is easily and quickly understood.
Observation: all Philips projects are preserved by an NDA, real photos and images were replaced by a placeholder draw or low-resolution images.
Observed and interviewed users in several hospitals across the United States and Germany.
In the discovery phase, besides field research, my coworker and I went in a deep dive process to figure out all product functionalities, components, and workflows.
Jornada Paulista de Radiologia (Trade Show Visit 2018)
Image exam reading room
In the framing phase, we went through all product workflows and start designing current user flows for late improvements. Also, the project migration was divided into workflows and subdivided into features to better fit the development process and improve little by little the system experience.
Here we defined that the goal wasn't only to migrate RWS for a new design language but also to improve every single experience based on the field research and late internal validation sessions with Philips' medical specialists and also external customers.
Glasswall with all "admin" screens for analysis and improvements
Admin "as is" user flow
Admin improved user flow
For the prototypes, we started from the improved user flows and designed based on desk research and previous design findings from the new Philips' design language system. Low fidelity prototype was used to have the first validation with external users.
Features were presented to leadership and project owner by referencing from where the new experience and requirement was taken.
The design team conducts remote concept validation with global Philips employees for several main features. Usually, 45 minutes long remote 1:1 sessions using Teams or Skype
Two years of the project was taken into consideration for the following data: